Thunder Hockey version 23.3.0.14 is the start of season release. This includes Windows Server 2019 Support, Network Capture improvements, and resolves a variety of bugs. 

• New
• Bug Fixes
• Known Issues
• Support Details

Thunder Hockey Installers - 23.3.0.14

New

• We've verified support for Windows 11 and Windows Server Operating System 2019.
• We've implemented Live Transcode for Network Capture. This improves overall stability and performance of network capture.
  • Note: With this change, only certain laptop models are supported to network capture more than two angles. The four laptop models supported are:
    • Dell Precision 7670
    • Dell Precision 7560
    • Dell Precision 3480
    • Dell Precision 7680
  • For more information on the supported laptops and Thunder workflow, please refer to the Network Capturing in Thunder Guide. 
  • Network Capture Guides:
    • AVMATRIX 
    • Antrica
• We've made an update to programmatically set Refresh Rates on monitors or default displays to 60 Hz if Thunder detects it is set to 59 Hz or below during launch. 
  • This was implemented due to reports of poor video playback on displays with a refresh rate of 59 Hz or below. 
• We've implemented MixPanel Diagnostics to provide Catapult detailed information about Thunder usage and crash reports.

Bug Fixes

• The stability improvements made to Network Capture resolved a number of issues, including:
  • Audio increasingly becoming out of sync after 25 minutes
  • Inconsistent GOPs causing the flatten process to fail
  • Transcode required for Network Captures exported from AMS
  • Views not aligning due to TV Timeouts
• We've fixed an issue that caused an "Unable to load the media for this item" error to appear any time the user attempted to add a view and then trim the media. 
• We've fixed an issue that caused the licensing service to error out while trying to get information from SSO. 
• We've resolved an issue that caused frame inaccuracy on transcoded media.

Known Issues

• The "Sync Successful" Dialog will intermittently get stuck behind other windows or dialogs. The workaround is to hit "Alt+Tab" to cycle through the open windows and close out of the sync dialog.

• Due to a NETBIOS character limit, a name longer than 15 characters causes the xosadmin user to fail, resulting in Sync failures.
• On a Windows 11 Standalone Machine, the Client Transcode Queue Tool does not populate, but the assets are successfully pushed.
  • • Users can view the queue via the Catapult Thunder Queue Tool on the Desktop. 
• If media is not local to your machine before RXIMPing, the media will be missing. 
• If a user finalizes a Network Capture and the server AMS volume is disconnected, they must manually upload the media to the server AMS once it is available again. 
• When a TV timeout occurs, a paused black feed will appear for all angles besides Overhead. We recommend users switch to the Overhead Angle to continue viewing without interruption. 
• Audio will start in sync, but will gradually drift throughout the Network Capture.
• Thunder will freeze if user FFW/REW at 10X speed during Network Capture. 
• After completing a Black Magic Capture using the Set Time function, the Network Capture icon becomes inactive. Users should restart Thunder to activate the Network Capture button.
• We have seen longer import times for AVCHD Content (in Travel Mode and Connected to Server) due to anti-virus scanning.  
  • Please reach out to customer support for a batch file to resolve this issue if you encounter it. More information on anti-virus exclusions can be found here.
• A recent Windows Update intermittently disables "HTTP Activation" setting which can cause issues with Thunder. Please reach out to customer support for a batch file or follow the below steps to manually enable this setting:
  1. Windows Start --> Turn Windows Features On or Off.
  2. Expand the .NET Framework 4.8 Advanced Services --> Expand WCF Services.
  3. Check if the "HTTP Activation" checkbox is checked.
  4. If it's not checked, select it and install the feature.

Support Details

Minimum Server Version

• 23.3.0.14

Components Updated

• Server, Client, Media Service, TC Sync Service, License Service 

Supported Database and Asset Management Server Operating System

• Microsoft Windows Server 2019
• SQL Server 2019

Supported Client Operating Systems

• Windows 11 Professional Version 22H2
• Windows 10 Professional Version 22H2

Supported Versions of Microsoft Office

• • Office 2019 – 32 bit
  • Office 365 - 32 bit
  • Office 2016 – 32 bit