Thunder Capture Window is Black After Windows Update

Issue: 

• The Thunder HEMI media player window is black when attempting to capture after doing a windows update

List of Symptoms

• The HEMI media player window is black in Thunder, but the video feed shows in Blackmagic Media Express
  
  

Expected Behavior

• Thunder capture displays the video feed within the HEMI media player window

Cause:

• Certain Thunder video DLLs which accommodate Thunder capture have been unregistered by a Windows update

Resolution or Troubleshooting Steps:

1. Close Thunder
2. If on Thunder Hockey 2021, run the Restricted User Setup Tool 
3. If on a prior version of Thunder, download the attached script and run as an administrator
   
   • You should receive two popups as you do this, select OK on both
     
     
4. If Thunder still has a black screen on capture, contact Thunder support:
   thunder@catapultsports.com
   (800) 490-7767