PFF Ultimate not opening Thunder when using Chrome

If the Thunder media player fails to launch when trying to open Thunder from PFF Ultimate in Google Chrome, follow these troubleshooting steps:

Step 1: Verify Export Destination Settings

Step 2: Adjust Google Chrome Permissions

If selecting Catapult does not resolve the issue, Chrome may be blocking access to local Apps or network resources.

1. Click the three vertical dots (Menu) in the top-right corner of Google Chrome.

2. Select Settings > Privacy and security > Site settings.

3. Look for ultimate.pff.com under Recent activity.

   • Note: If it does not appear under Recent activity, click View permissions and data stored across sites and search for ultimate.pff.com.

4. Scroll to the bottom of the permissions page to locate both:

   • Local network

   • Apps on device

5. Change both permissions from Ask (default) (or Block) to Allow.

Note: If these settings are left on Ask and a prompt was previously declined, Chrome will automatically block future requests without asking again. Changing them directly to Allow resolves this issue.