Video Hardware Warranty Policy

• Servers
• Clients
• Remotes
• Capture Hardware
• Cameras

Catapult Hardware Philosophy

Regular maintenance of your hardware will improve your users experience

• Scheduled restarts of clients and servers
• Keeping current on Windows Updates, excluding feature updates
• OS drive space review
• Eagle Eye installation and reporting to Catapult Support (servers only)

Retiring hardware after prolonged use is critical

• Database servers are recommended to be replaced after three years
• Media servers are recommended to be replaced after four years
• Retired servers can be repurposed as backups, archive or for file sharing
• Client hardware should be replaced after four years of use

Warranty Information

Servers – Full Support/Extended Support/End of Life

Full support

• Guaranteed 24 business hour turnaround on hardware (drives, controller cards, etc)
• If the server cannot be repaired, it will be replaced at no cost, with a similar model

Extended support

• Begins 4 years after the date of purchase, unless otherwise specified on Purchase Agreement
• Supported to run Thunder
• Cannot guarantee 24 business hour turnaround on hardware
• If parts are not available, any parts purchased through 3rd party vendors are at the customer’s cost.
• If parts cannot be acquired, the server will need to be replaced by purchasing a newer model

End of Life

• Begins 6 years from date of purchase, unless otherwise specified on Purchase Agreement
• Servers are no longer supported to run Thunder
• Hardware will not be repaired or replaced
• Should be retired

Clients – Full Support/Extended Support/End of Life

Full support

• Guaranteed 24 business hour turnaround on hardware replacement parts
• Dell onsite support
• If the client cannot be repaired, it will be replaced it at no cost with a similar model 

Extended support

• Begins 3 years after the date of purchase, unless otherwise specified on Purchase Agreement
• Supported to run Thunder
• Cannot guarantee 24 business hour turnaround on hardware
• If parts are not available, any parts purchased through 3rd party vendors are at the customer’s cost.
• If parts cannot be acquired the client will need to be replaced by purchasing a newer model

End of Life

• Begins 4 years from date of purchase, unless otherwise specified on Purchase Agreement
• Clients are no longer supported to run Thunder
• Hardware will not be repaired or replaced
• Should be retired

Remotes – Full Support/Extended Support/End of Life

Full support

• Guaranteed replacement

Extended support

• Replaced with a refurbished model at a lower price than fully supported model
• Begins 4 years from date of purchase

End of Life

• No longer replaced
• Begins 6 years after date of purchase

Capture Hardware – Full Support/Extended Support/End of Life

Full support

• Guaranteed replacement 

End of Life

• No longer replaced
• Begins 6 years after date of purchase
  • Black Magic Design H.264 Pro Recorder
  • AJA Up Down Cross Converter (UDC),
  • Black Magic Up Down Cross Convertor (UDC)
  • AVMATRIX H.264/H.265 SDI Streaming Encoder
  • AVMATRIX H.264/H.265 HDMI Streaming Encoder

• Begins 2 years after date of purchase
  • ANTRICA 4-CHANNEL HD-SDI Encoder

Camera Hardware – Full Support/Extended Support/End of Life

Full support

• Guaranteed replacement as efficiently as possible
  • Due to camera malfunction
  • Does not cover physical damage caused by external forces such as baseball/softball hitting camera lens
• Per Axis Communications warranty plan

End of Life

• No longer replaced