Issue: Microsoft No Longer Hosts Silverlight
As of October 2021, Microsoft no longer hosts Silverlight, so clicking the install button leads to a 404 webpage.
For information regarding access on MacOS, refer to the page here: ThunderCloud Video - Mac OS
List of Symptoms
- Selecting the link here:
Resolution or Troubleshooting Steps:
- Download the Silverlight installer from our link, here: Silverlight Windows Installer
- Locate and run the file:
- Uncheck both boxes and select Install Now
(unless you'd like to do have those options set, it's User Preference)
- Restart Internet Explorer, and access the web page again
This website application only works for Microsoft Internet Explorer.