Issue: Microsoft No Longer Hosts Silverlight
As of October 2021, Microsoft no longer hosts Silverlight, so clicking the install button leads to a 404 webpage.
In most cases, the Windows Universal App should be utilized. To maintain same UI, the Standalone Scout application can be downloaded for use without needing a web browser.
For information regarding access on MacOS, refer to the page here: ThunderCloud Video - Mac OS
List of Symptoms
- Selecting the link here:
Leads to:
Resolution or Troubleshooting Steps:
- Download the Silverlight installer from our link, here: Silverlight Windows Installer
- Locate and run the file:
- Uncheck both boxes and select Install Now
(unless you'd like to do have those options set, it's User Preference) - Restart Internet Explorer, and access the web page again
Additional Info:
This website application only works for Microsoft Internet Explorer.
Comments
1 comment
Silverlight was discontinued by Microsoft in October 2021 and is no longer supported or maintained. Are there plans to remove the Silverlight requirement from Catapult, as it's only a matter of time that other browsers will also remove support as Chrome has. Thank you!
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