Video Not Available In ThunderCloud

Issue: Video Not Available In ThunderCloud

Coaches or Players are not seeing edits within ThunderCloud on either the iOS Mobile App or the Windows 10 app.

List of Symptoms

• Edits do not display when looking for them in the ThunderCloud app
  
  
• When trying to play edits in the cloud, the video player displays Media Not Available
  
  

Cause of Video Not Available In ThunderCloud

• The media is not transcoded and pushed to the cloud
• The database sync has not occurred, so the actual edits are not visible

Resolution or Troubleshooting Steps:

• The media has not been pushed to the Cloud.
  • This is accomplished by manually pushing new assets within Manage GamePlans 
  • Utilize the Transcode Queue to check the status of media upload.
  • If using a MicroServer or TC-10 Media Encoders, ensure the computers are logged into Windows.
• If utilizing a MicroServer, ensure the ThunderCloud Sync Utility is open and running. 
• If the above steps do not resolve the issue, contact thunder@catapultsports.com