Cutup won't play after importing and freezes\crashes Thunder

Issue: Cutup Won't Play

• Loading a cutup that was just imported as raw media with an .xchange file won't play, and locks up Thunder

List of Symptoms

• Opening a cutup on any machine causes Thunder to lock up
• Original file has Slides/Images in it

Expected Behavior

• Thunder should play the edit with no issue

Cause of Lockup

• Cutup was Exported for Trade and contains slides

Resolution or Troubleshooting Steps:

1. Load the original file outside of Thunder and skip around to see if any slides exist
2. Right-click the original file in Windows Explorer, select properties, and details, note the Frame Height and Frame Rate
   
3. Copy the file into the matching Transcode folder (In this case the 720P Transcode folder)
   
   1. If the transcode folders are not on the machine, they can be installed by following this guide: Installing Transcode Folders
4. When the file finishes processing, in Thunder select Import>Raw Media file, and pick the file from C:\transcode\Output
5. When prompted to pick where to save the cutup and name it, select the checkbox for "Do NOT include plays"
   
6. Once it imports, open in Marking mode and re-mark the cutup