SSO - Surge to iPad Guide

Overview

This feature allows users to surge (push) media and playbooks to iPads remotely. The surge occurrs in the background of the app and doesn’t affect the users experience. This can be done while the iPad is in use, inactive or in sleep mode. Currently only Edits and Masters may be surged. No Auto Cutups may be surged.

Enabling Push Notifications        

Only iPads approved/assigned by a customer administrator may be surged to. This set up is done in TC SSO and only one (1) device may be assigned per user.

• Log in SSO (tcadmin.xosdigital.com) as a customer administrator
• Navigate to the Device tab, a listing of all user devices will be shown

• Please note that any device a user has logged in with will be displayed

• Find the user and Device Tag you want to approve then click Edit and check the Push Notifications box
• Save changes by selecting Update

SSO – Surging Masters/Edits

• Select the group you’d like to surge to from the Groups section
• Click on the Surge Master/Edits tab
• Navigate your ThunderCloud folder structure and select the masters/edits you’d like to surge

• Surging to iPads is similar to surging/downloading in Thunder. The full video asset will be downloaded for any game used in a master/edit.

• Select an Edit Expiration (optional) to automatically delete the local iPad media at a given date 

• Media will delete at midnight (12:00 AM) the day selected

• Click Notify to send the surge request out to group selected

• Once a surge job has been sent out it cannot be cancelled

• Click Reset to compress the folder structure

iPad Setup for Push Notifications and Surge

The ThunderCloud (TC) app must have notifications enabled on the users iPad in order to receive any surged media or playbooks

• To enable notifications follow the follow steps

• Tap on Settings 🡪 Notifications 
• Scroll down and tap on the ThunderCloud app
• Ensure that Allow Notifications is turned on

The Surge and Notification Process

• The TC app must be running on the iPad in order for surged content to download

• The user may be logged in and actively using the app
• The user may have the app running in the background, but not actively using it
• If the application is closed then the user will not begin downloading the content until the app is launched and they’ve logged in

• A badge notification will appear on the iPad home menu when a surge notifcation has been received

• The following banners may also be received by the user when they are not actively using the TC app

• The download progress of media may be tracked in the Local Management section of the TC app
• These notifications will not appear if the user is actively using the TC app

GamePlan Data

• GamePlan data will NOT be surged with the video
• Users must login into the app while connected to a wifi source to download the data
• This data will automatically start to download once logged in
• Monitor the download progress through the Local Management section of the TC app