TC Sync LAN Service version 25.1.2.54 is an optional update which resolves an issue that caused large syncs to get stuck at 100%.

LINK TO INSTALLER

Jump To  ➡️

• New
• Bug Fixes
• Known Issues
• Support Details

New

Bug Fixes

• Resolves an issue with TC Sync that caused large syncs to get stuck at 100%.

Known Issues

• Users may encounter intermittent file read errors, please eject and reload the edit.
• Users may see intermittent performance issues after extended use on 4k monitors. Please reduce the display resolution to 1080p for optimal playback performance.
• Users may notice intermittent flashing during media transitions.
• If users have "Disable Audio" checked, voiceovers will not align.
• Clicking restart on the Transcode Queue will intermittently cause Thunder to crash.
• Thunder may crash if it is connected to a secondary display and the user turns the secondary display on or off with Thunder open.
• Some reports may not open after upgrading, install the Thunder Prerequisites if this issue is experienced.
• The Media Service may intermittently restart.
  • The team is investigating this.
• On a Windows 11 Standalone Machine, the Client Transcode Queue Tool does not populate, but the assets are successfully pushed.
  • Users can view the queue via the Catapult Transcode Queue Tool on the Desktop.
• If users select "Include Audio" for Tentacle Time Code AVCHD Import, audio will bleed through from the right channel into the source media in Thunder. More info on Tentacle Time Code.
• Due to a NETBIOS character limit, a name longer than 15 characters causes the xosadmin user to fail, resulting in Sync failures.
• We have seen longer import times for AVCHD Content (in Travel Mode and Connected to Server) due to anti-virus scanning.
  • More information on resolving this issue using the Restricted User Tool is here.
• The Hotkey "Ctrl + Shift + 0" is a default Windows Hotkey so Color Tag #20 does not function properly.
• Users may encounter a playback issue with 1080p media imported from an Atomos device.

Support Details

Minimum Hub Pro Server Version: 

• Minimum Hub Pro Server Version:
  • 25.1.2.17

Components Updated

• TC Sync LAN Service 

Supported Database and Asset Management Server Operating System

• Microsoft Windows Server 2019 and 2022
• SQL Server 2019

Supported Client Operating Systems:

• Windows 11 Professional Version 24H2
• Windows 11 Professional Version 23H2

Supported Versions of Microsoft Office

• Office 2024 - 32-bit
• Office 2019 - 32-bit
• Office 365 - 32-bit
• Office 2016 - 32-bit 

NOTE: Microsoft Office 2016 and 2019 will remain supported versions until they reach end of support on October 14, 2025.