Thunder server build 25.1.2.17 is a recommended client and server update that resolves a variety of bugs and qualifies support for select Hub Pro features. If this will be used on systems that push Game Plans to ThunderCloud, please note this requires an upgrade to the ThunderCloud Media Service to 25.1.2.17. Reach out to support at thunder@catapultsports.com to ensure transcode services are up to date.

Additionally, please note that this server update is required for customers who would like to access the full suite of Hub Pro features this season, including:

• Drawing tools
• Post-game creation and import of Hub Pro packages
• Flagging between sessions
• Access to full-rendition PowerPoint slides uploaded from Thunder to ThunderCloud

Additionally, this server build qualifies support for systems with FIPS algorithms.

For teams on Thunder 24 or below, or any team with a FIPS algorithm enabled on their server, this requires a full server upgrade and publication reset. For teams already on Thunder 25, this requires a server and Media Upload Service update, as well as a publication reset. 

Download Installers:

Thunder Client/Server Upgrade Only, Full Install without SQL, Full Install including SQL

• New
• Bug Fixes
• Known Issues
• Support Details

New

• Updated compatibility with select Hub Pro features, including: drawing tools, package creation and import, flagging, and access to full-rendition PowerPoint slides uploaded from Thunder to ThunderCloud
• Qualified support for systems with a FIPS algorithm enabled.

Bug Fixes

• Resolved an issue that caused lines to appear on a secondary display when moving the playlist toolbar.
• Resolved an issue that resulted in a File Read Error when playing back media.
• Resolved a playback issue that caused a lag when switching media sources.
• Resolved an issue that resulted in a failure running Game Analysis Reports.

Known Issues

• Users may encounter intermittent file read errors, please eject and reload the edit.
• Users may see intermittent performance issues after extended use on 4k monitors. Please reduce the display resolution to 1080p for optimal playback performance.
• Users may notice intermittent flashing during media transitions.
• If users have "Disable Audio" checked, voiceovers will not align.
• Clicking restart on the Transcode Queue will intermittently cause Thunder to crash.
• Thunder may crash if it is connected to a secondary display and the user turns the secondary display on or off with Thunder open.
• Some reports may not open after upgrading, install the Thunder Prerequisites if this issue is experienced.
• The Media Service may intermittently restart.
  • The team is investigating this.
• On a Windows 11 Standalone Machine, the Client Transcode Queue Tool does not populate, but the assets are successfully pushed.
  • Users can view the queue via the Catapult Transcode Queue Tool on the Desktop.
• If users select "Include Audio" for Tentacle Time Code AVCHD Import, audio will bleed through from the right channel into the source media in Thunder. More info on Tentacle Time Code.
• Due to a NETBIOS character limit, a name longer than 15 characters causes the xosadmin user to fail, resulting in Sync failures.
• We have seen longer import times for AVCHD Content (in Travel Mode and Connected to Server) due to anti-virus scanning.
  • More information on resolving this issue using the Restricted User Tool is here.
• The Hotkey "Ctrl + Shift + 0" is a default Windows Hotkey so Color Tag #20 does not function properly.
• Users may encounter a playback issue with 1080p media imported from an Atomos device.
• Users may encounter an issue when running Output to MP4 for 25 minutes or longer on a Dell Pro Max 14. Please reboot the machine before running Output to MP4 for 25 minutes or more.

Support Details

Minimum Server Version: 

• Minimum Hub Pro Server Version:
  • 25.1.2.17

Components Updated

• Client, Server, and Media Service

Supported Database and Asset Management Server Operating System

• Microsoft Windows Server 2019 and 2022
• SQL Server 2019

Supported Client Operating Systems:

• Windows 11 Professional Version 24H2
• Windows 11 Professional Version 23H2

Supported Versions of Microsoft Office

• Office 2024 - 32-bit
• Office 2019 - 32-bit
• Office 365 - 32-bit
• Office 2016 - 32-bit 

NOTE: Microsoft Office 2016 and 2019 will remain supported versions until they reach end of support on October 14, 2025.