Switching to Capture Tab and the Edit Tab is still highlighted

Issue: Switching to the Capture tab, the Edit tab is still active

When switching to the Capture tab, the Edit tab is still active.  If you switch back to Edit, the Capture tab is still active.  Folders are not responsive.  You are not able to capture.

List of Symptoms

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• After Switching to Capture, the application gets stuck between Edit and Capture station.  Folder selection stops functioning properly
  
  

Expected Behaviour

When switching to Capture, the Edit tab should turn grey and no longer be active

Cause of Switching to the Capture tab, the Edit tab is still active

We have seen 2 known reasons for this issue.  Both issues break Thunder when the application is looking for the system uptime to check if the computer has been on for 4+ hours.

• Symantec 14.2 does not handle the exclusions properly
• Windows Performance Counters become corrupt.

Resolution or Troubleshooting Steps:

Solution 1: Upgrade to Thunder Hockey 19.5.2.12 or higher

Solution 2: Update Symantec Endpoint Protection to 14.3 or higher.

Instructions are included in the zip file.

Solution 3: Rebuild the Windows Performance Counters

1. From the Command Prompt as an admin
   1. cd c:\windows\system32
   2. lodctr /R
   3. cd c:\windows\sysWOW64
   4. lodctr /R